FAQ - Ageing Barrel Tours

FAQ - Ageing Barrel - Tasmanian Wine Tours

Where to meet

Coal River Valley and Huon Valley Wine Tours (Thursday - Sunday), meet your Tour Host at the Tasmanian Travel & Information Centre, Cnr Davey & Elizabeth Streets, Hobart. Please arrive no later than 9.20am.

Derwent Valley Wine & Food Experience (Saturdays), meet your Tour Host at the Tasmanian Travel & Information Centre, Cnr Davey & Elizabeth Streets, Hobart. Please arrive no later than 11.05am.

Wine Indulgence Private tour customers will be collected from their hotel at 10am.

Departure + Return

We depart at 9.30am & 11.15am sharp, so please ensure you arrive by 10 minutes prior to your tour departure time. We have such a busy day, with so many beautiful Vineyards to visit we need to make sure we get away no later than our scheduled departure time.

We return to the same location as we picked you up, Cnr Davey & Elizabeth Streets, Hobart at approximately 4-5pm. If you would prefer to return directly to your hotel, after our initial return, we will happily then continue on to drop you at your CBD Hotel. Just let your tour host know before departing the last Vineyard if you would prefer direct Hotel drop off.

How many in a group

Huon Valley & Coal River Valley Wine Tours (Thursday - Sunday) run with a minimum of 2 passengers and a maximum of 11.

Derwent Valley Wine & Food Experience (Saturdays) run with a minimum 2 passengers and a maximum of 6.

Wine Indulgence Private tours run with a minimum of 2 passengers and a maximum of 3.

Private Tours are available for groups of 4-20 people, subject to availability.  Please contact us at hello@ageingbarrel.com.au for assistance.

Ticket Prices

Ticket prices are inclusive of GST (Goods & Services Tax) and are in Australian Dollars.

What to bring on tour

Tasmania is known for enjoying four seasons in one day. Because of this we recommend you bring a warm jacket, and wear enclosed footwear.

We will supply umbrellas for you in event of rain, so you don’t get wet between the bus & Vineyards. Don’t forget to bring your camera to take photos of all the beautiful scenery. We are happy to lock your bags and belongings in the bus while visiting the Vineyards, however Ageing Barrel Tours will not be responsible for the loss or damage of your personal goods while on tour.

Dietary Requirements

Included in our Wine Tours is a YUMMY lunch prepared from fresh local Tassie produce and a glass of wine. If you have any special dietary requirements, please email us at hello@ageingbarrel.com.au and we will arrange an alternative for lunch where possible.

Bookings + Payments

Bookings are available in advance via our secure online booking system or via phone up until 9pm the day prior to departure. Bookings are essential. If you would prefer to speak with one of our friendly staff to book your tour, please don’t hesitate to contact our office on 03 6289 5341 to make your booking.

Once you have booked and your payment has been processed, you will receive a booking confirmation via email. Payment upfront at the time of booking is required.

We accept payment by Visa, Mastercard and American Express via our online booking system and over the phone.  A 1.65% credit card surcharge is applicable to all bookings.  To avoid the credit card surcharge we are happy to provide you with our business banking details so you can make payment via bank transfer.  Please note your booking will be confirmed once cleared funds appear in our account.

Cancellation Policy

Changes To Your Booking – You may after you book your tour date up until 48 hours prior to departure, make a change without penalty. If you are unable to book a new tour date immediately we will happily hold the value of your tour in the form of a credit which will be valid for 365 days from the date of original purchase. Once a tour is rescheduled no other changes are available.

Refunds – We do not offer refunds, however for cancelations up to 48 hours prior to departure, we will happily hold the value of your tour in the form of a credit which will be valid for 365 days. Within 48 hours of departure, cancellations, refunds or rescheduling is unavailable.

If you are a single traveller and minimum numbers to run the tour (2 people) are not met by midday the day before the tour, you will be contacted by one of our friendly staff and we will arrange a full refund of your ticket price.

In the unlikely event that Ageing Barrel Tours need to cancel a tour, a full refund will be provided to ticket holders.

Responsible Service of Alcohol + Safe Consumption

Ageing Barrel Tours is committed to providing its customers with a happy and safe tour environment. We want you to have the best experience possible. In accordance with the Liquor Licensing Act 1990 and our duty of care, Ageing Barrel Tours ensures that alcohol served on the tour is done so in a responsible manner. It is the responsibility of the customer to consume with safety according to their individual dietary requirements, including any food allergies or intolerances.

Please don’t hesitate to email us at hello@ageingbarrel.com.au to discuss food substitution where available.

Minimum Age Requirements

We require our customers to be a minimum of 18 years old to be able to be a part of our tour.

Public Liability

Ageing Barrel Tours holds public liability insurance. In the event of a claim, all dealings would be managed by our policy holder.

Privacy & Credit Card Policy

Personal information including credit card details shared with Ageing Barrel Tours, are solely for the use of running our tours. We do not disclose or share any of our customer’s personal details with any third party.

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